By accessing or using the OVOW FOODS website, application or direct ordering service, you agree to these terms.
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1. Orders
All orders are subject to product availability and confirmation.
Once an order is confirmed, ingredients and preparation may be arranged specifically for that order.
Pre-Booking may be required for selected special dishes, large orders and planned meals.
2. Fresh Preparation & Pre-Orders
At OVOW FOODS, selected dishes are freshly prepared after receiving the order.
For special dishes, planned meals, Catering and Bulk Orders, customers are encouraged to Pre-Book in advance so that we can properly plan preparation and maintain our quality standards.
Book Today. Taste Tomorrow.
3. Catering & Bulk Orders
OVOW FOODS accepts Pure Vegetarian Catering and Bulk Food Orders for:
Parties & Family Functions
Birthdays & Anniversaries
Corporate & Office Lunches
Small & Large Gatherings
Special Events
Bulk Food Requirements
For Catering and Bulk Orders, menu, quantity, date, time and delivery location must be confirmed in advance.
An advance payment or booking amount may be required for selected Catering/Bulk Orders.
4. Pricing & Payments
Prices displayed on our website may change from time to time. The applicable price at the time of order confirmation will be considered valid.
Delivery charges or other applicable charges may be additional where applicable.
Payments can be made through the payment methods available on our website/application.
An order may be considered confirmed only after successful payment or confirmation, as applicable.
5. Cancellation & Refunds
Once food preparation has started, an order may not be eligible for cancellation or refund.
Special, Pre-Order, Catering and Bulk Orders may have specific cancellation and refund conditions.
Customers are requested to contact OVOW FOODS as early as possible for any cancellation request.
6. Delivery
Customers must provide accurate name, mobile number and delivery address. Incorrect or incomplete information may result in delivery delays.
Delivery times may vary due to traffic, weather, location or other circumstances beyond our reasonable control.
Customers are requested to remain available at the provided delivery location.
7. Food Quality & Complaints
We take food quality, hygiene and preparation standards seriously.
If you experience any significant issue with your order, please contact us as soon as possible after delivery and provide the relevant order details and photographs, where applicable.
8. Allergies & Dietary Requirements
Customers must inform OVOW FOODS about any food allergies or specific dietary requirements before placing an order.
Although we take reasonable precautions, cross-contact with other ingredients may occur in a shared kitchen environment.
9. Website Usage & Intellectual Property
Website content, menu items, photographs, prices and other information may be updated or changed from time to time.
Users must not use our website for unlawful, fraudulent or unauthorized purposes.
The OVOW FOODS name, logo, photographs, graphics, text, designs and other original content are the property of OVOW FOODS or its respective owners.
They may not be copied, reproduced, modified or commercially used without prior authorization.
10. Changes to These Terms
OVOW FOODS reserves the right to modify these Terms & Conditions when necessary. Updated terms will be published on the website and will become effective upon publication.